ODM’s client experience consulting focuses on improving the most important factor in your business performance…your customer’s overall experience. Their overall experience will determine whether they become loyal clients or detractors telling everyone they know not to do business with you. ODM helps its clients make each interaction a positive experience by providing the four following services:
Customer Service Consulting
Our team of management consultants and industrial engineers will conduct a six-phased study to map each customer touch point process. Click below for more information.
Sales Optimization Consulting
ODM works with your management team to implement changes to your processes that will improve your client’s sales experience, your bottom line and your overall sales performance. Our Management Sales Dashboard can be accessed from a computer or tablet. Click below for more information.
Mystery Shopper Program
ODM will work with your service management team to create and implement a Mystery Shopper program that will measure and improve your client’s experience and the sales skills of your employees. Click below for more information.
ODM works with your management team to create a Quality Audit checklist review tool that will be utilized by our auditors during each surprise audit. Click below for more information.